849067206002533
 

Frequently Asked Questions

Registration

How to download Kikitrade's APP?


1. Visit kikitrade.com and you can find "Download now" at the bottom of the page, or you can click "Start now". 2. Based on your mobile phone operation's system, you can choose "Google Play" or "App Store" 3. You can also download Kikitrade application directly from the App Store or Google Play Store




How to create a Kikitrade account?


1. Open Kikitrade APP, click "sign up" at the top of the page.
2. You can choose to use your mobile phone number or email address to register. Please change the country or area code accordingly.
Create a Kikitrade account with your phone number:
3. If you register with your phone number, please enter your phone number accordingly. Enter an invitation code if you have one (optional).
4. Please read the Users Service Agreement and tick the box if you accept the agreement.
5. Enter the verification code received by the corresponding phone number, then click "Continue" to finish the registration process. Create a Kikitrade account with your email address:
3. If you register with your email address, please enter your email address accordingly. Enter an invitation code if you have one (optional).
4. Please read the Users Service Agreement and tick the box if you accept the agreement.
5. Enter the 6-digit verification code received by the corresponding email address, then click "Continue" to finish the registration process.




How to log in to my Kikitrade account?


1. Open Kikitrade APP, choose "Mobile" or "Email" to log in to your account. 2. If you log in with your phone number, please change the country or area code accordingly and enter your phone number. If you log in with your email, please change the country or area code accordingly and enter your email. 3. Enter your password then click "Continue" to finish the login process.





Identity Authentication

How to complete the process of Identity Authentication (KYC)?


1. Open Kikitrade APP, click "Profile" at the bottom. 2. Select "Identity Authentication", please make sure the camera on your device is workable, and your ID / Passport is by your side. 3. Upload ID card (HK only) or Passport. 4. Follow the instruction to take and upload the selfie. 5. The system will release the verification results within 1 working day, you can come back to check it here. Please note that the authentication is successful only if there is a green text displaying "Verified" next to the identity verification.





Deposit & Withdrawal

How to deposit money into My Wallet after checking the balance?


Under "Profile" 1. Select "My Wallet" to go into my equity value 2. Select "Deposit", choose HKD/USD 3. Select "Deposit" at the bottom of the page 4. Please follow the instructions and information to remit 5. Click "I've transferred, Upload Receipt." 6. Add My Bank Account, select currency and deposit amount 7. Upload transaction record 7 8. Click the agreement and submit for approval, the deposit will be in your wallet after approval. *The approval will be completed within 1 business day **Identity verification is required before deposit




How to deposit money into My Wallet?


Under "Home" 1. Select "Purchase" 2. Click "Bank Transfer/Credit Card" 3. Please follow the instructions and information to remit 4. Click "I've transferred, Upload Receipt." 5. Add My Bank Account, select currency and deposit amount 6. Upload transaction record 7. Click the agreement and submit for approval, the deposit will be in your wallet after approval. *The approval will be completed within 1 business day **Identity verification is required before deposit




How to withdraw money from My Wallet?


1. Select "My Wallet" in "Profile" to go into my equity value 2. Select "Withdraw", choose HKD/USD 3. Click "Withdraw" at the bottom of the page 4. Add My Bank Account, select currency and deposit amount 5. Click submit and wait for approval You may also 1. Select "My Wallet" in "Profile" to go into my equity value 2. Choose HKD/USD 3. Click "Withdraw" at the bottom of the page 4. Add My Bank Account, select currency and deposit amount 5. Click submit and wait for approval *Please note that processing time will take 1-3 business days **Identity verification is required before withdrawal




How to deposit Crypto in Kikitrade?


1. Select "My Wallet" in "Profile" to go into my equity value 2. Select "Deposit", choose the kind of Crypto 3. Click "Deposit" at the bottom of the page 4. Copy deposit QR code or deposit address to your digital wallet




How to withdraw Crypto in Kikitrade?


1. Select "My Wallet" in "Profile" to go into my equity value 2. Select "Withdraw", choose the kind of Crypto 3. Click "Withdraw" at the bottom of the page 4. Enter withdrawal address or scan the QR code/bar code and amount 5. After clicking "Confirm", you need to enter the Google verification code *Google verification must be completed




Operation hours for Kikitrade to approve transfer?


Please see the complete deposit & withdrawal approval time below:

Fiat and Crypto Deposit/Withdrawal Processing Time




What does Kikitrade accept for deposit?


We only accept bank transfer and FPS transfer.
Please note that we don't support cash/cheque, physical bank & ATM transfer deposit.





Gift Cards

How to purchase gift cards (HK only)?


1. Open Kikitrade APP, click "BTC Red Pocket" on the home page 2. Click "Order BTC Red Pocket" at the bottom of the page 3. Select "Gift card (HK only)" under payment method 4. You can choose to order gift card of amount HKD 50, HKD 100, HKD 200 or HKD 500 and select quantity accordingly 5. Please make the payment by transferring money to our account via FPS/Bank and upload the screenshot accordingly 6. Please follow instructions to enter recipient information, sender information (optional) and message 7. Click "Confirm" to confirm your order.




How to purchase E-gift cards?


1. Open Kikitrade APP, click "BTC Red Pocket" on the home page 2. Click "Order BTC Red Pocket" at the bottom of the page 3. Select "E-gift card" under payment method 4. You can choose to order gift card of amount HKD 50, HKD 100, HKD 200 or HKD 500 and select quantity accordingly 5. Please make the payment by transferring money to our account via FPS/Bank and upload the screenshot accordingly 6. Click "Confirm" to confirm your order




How to redeem E-gift cards?


1. Open Kikitrade APP, click "BTC Red Pocket" on the home page 2. Enter secret code for redemption below "Input your redemption code"




How to redeem gift cards (HK only)?


1. Scan the QR code on the gift card to download Kikitrade APP, sign up with a mobile phone number or an email address 2. Open Kikitrade APP, click "BTC Red Pocket" on the home page 3. Scratch the silver strip on the back of the gift card with a coin and enter the unique 16-digit redemption code to get Bitcoin





Events

How to invite friends to join Kikitrade?


1. Go to “Profile” and click “Referral”. Send referral link to your friends. 2. Your friends will be required to complete both registration and Identity Authentication.

For more details, please refer to https://www.kikitrade.com/referral




How can I find out more about new events coming up?


If you wish to know more about Kikitrade's events, visit "Event Centre" on the home page.





Community

How to create a post in Kikitrade community?


1. Once login, visit "Social" 2. Click the pencil icon at the bottom of the page to create post 3. Share your thought and click send




How to comment/like/share a post in Kikitrade community?


1. Once login, visit "Social" 2. Select a post that you would like to comment/like/share 3. Click the thumbs up to like 4. Click the chatbox to write a comment 5. Click share to share with others




How to poll in Kikitrade community?


1. Once login, visit "Social" 2. Select "Poll" in the upper right-hand corner 3. Finish polling




How to view Crypto data in Kikitrade community?


1. Once login, visit "Social" 2. Select "Data" at top of the page




How to watch news in Kikitrade community?


1. Once login, scroll down to the bottom of the home page or visit "Social" 2. Select "News" at top of the page 3. Choose headlines





Wallet

How to view my equity value?


1. Once login, visit "Profile" 2. Click "My Wallet" to view equity value 3. To view spot equity value, click "Spot" 4. To view margin total balance, click "Margin" 5. To view yield total balance, click "Yield"





Safety Settings

How to set up Two Factor Authentication? (2FA)


1. Once login, go to Safety Settings from profile, then click "Google Authentication" 2. Click "Go to download" or go to Google Play Store or App Store to download "Google Authenticator" App 3. Remember to keep the 16-digit key properly. If you delete Google Authenticator by mistake or lose your phone in the future, you can use this key to restore verification 4. Open the Google Authenticator app, click the [+] symbol on the top right to enter the 16-digit 2FA key manually Account: Fill in a name that is easy for you to identify, as shown in the example above: Kikitrade ("Login Account") Key: fill in the 16-bit key backed up in the previous step After filling in, press "Add" to submit. 5. After completing the addition, you can see a 6-digit verification code in Google Authenticator 6. Go back to Kikitrade, fill in the above 6-digit verification code in the third column, and click "Activate" to send Special note: This verification code is for one-time use and will be changed every 30 seconds. Congratulations on completing the Google verification and setting up an extra layer of protection for your account to ensure the safety of your assets!




How to change my password?


1. Open Kikitrade APP, click "Profile" in the bottom 2. Select "Change password" under safety settings 3. A 6-digit verification code will be sent to your email address after clicking "send" 4. Enter the 6-digit verification code in order to change your password For security reasons, the verification code will fail in 30 minutes. Do not disclose the verification code to others.




How to activate fingerprint login/face ID login in Kikitrade APP?


1. Open Kikitrade APP, click "Profile" in the bottom 2. Select safety settings 3. Turn on fingerprint login/face ID login if you wish to





Others

How to change the language?


1. Open Kikitrade APP, click "Profile" in the bottom 2. Select "Other Settings" 3. Select English or 繁體中文 or 简体中文 under Language Setting




How to change the currency setting?


1. Open Kikitrade APP, click "Profile" in the bottom 2. Select "Other Settings" 3. Select USD/HKD under Currency




How to change the profile photo?


1. Open Kikitrade APP, click "Profile" in the bottom 2. Select "Edit" in the upper right-hand corner 3. Click the arrow near “Profile Photo" 4. Choose a photo from album or take a photo




How to edit the nickname?


1. Open Kikitrade APP, click "Profile" in the bottom 2. Select "Edit" in the upper right-hand corner 3. Click the arrow near “Nickname" 4. Edit Nickname and click save




How to edit the status?


1. Open Kikitrade APP, click "Profile" in the bottom 2. Select "Edit" in the upper right-hand corner 3. Edit your status and click save





常見問題

注冊流程

如何下載Kikitrade?


目前 Kikitrade 有 iOS 及 Android 版本,可於 App Store 及 Google Play 中搜尋「Kikitrade」下載 。你也可以到kikitrade.com 點擊“Download Now”下載。
>>> 下載 Kikitrade <<<




註冊流程


1. 成功下載 Kikitrade App 之後,打開 Kikitrade 應用程式
2. 如你還沒有 Kikitrade 賬戶,選取註冊
方法一: 使用電郵注冊
3. 點擊電郵註冊
4. 選擇使用地區(一經註冊後不能修改)
5. 輸入電子郵件信箱:此信箱將用於各項安全驗證及登入使用
OR
方法二:手機注冊
5. 輸入手機號碼:此手機號碼將用於各項安全驗證及登入使用

6. 填寫邀請碼(選填):填寫邀請碼後,邀請人與被邀請人在完成身份認證後均可獲得 20 HKD 等值的 BTC 作為獎勵。
7. 閱讀條款:閱讀《用戶服務協議》條款,接受後於左側打勾,完成後送出。
8. 驗證電郵地址/手機號碼:一組6位數認證碼已發送到你登記的電郵信箱/手機號碼,請在下方輸入該組驗證碼。




登錄Kikitrade


1.成功下載 Kikitrade App 之後,打開 Kikitrade 應用程式
方法一: 電郵登錄
2.選取電郵登錄
3.輸入電子郵件信箱
4.輸入已設定的密碼
5.完成後送出

方法二: 手機號碼登錄
2. 選取手機登錄
3. 選擇使用地區
4. 輸入手機號碼
5. 輸入已設定的密碼
6. 完成後送出
方法三:以其他平台帳戶登錄
1. 成功下載 Kikitrade App 之後,打開 Kikitrade 應用程式
2. 在下方「其他登錄方式」中,點選欲連結之平台並進行相關授權,即可成功註冊 Kikitrade!
目前支援的平台有 facebook、Google 及 Apple ID。





身份認證(KYC)

如何進行身份認證(KYC用戶身份調查)?


1.要進行身份認證,請打開Kikitrade應用程式,點擊右下「我的」頁面中之「身份認證」。 2.第一步:選擇證件類型並上傳證件
3.第二步: 臉部辨識檢測,請按指示在指定區域拍攝
4.第三步:系統會自動發出驗證結果,請耐心等候 待身份認證旁有綠色「已認證」才算認證成功。
*如果檢測3次都失敗,請聯絡Kikitrade客服處理。





充值提幣流程

如何在查看我的錢包總額後入金?


在【我的】頁面
1. 點擊我的錢包總額,進入我的資產
2. 點擊【充幣】,選擇 HKD/USD
3. 在底部點擊【入金】
4. 請按指示和匯款信息進行匯款
5. 完成後點擊【我已匯款,提交轉帳憑證】
6. 添加銀行卡,選擇匯款幣種和輸入匯款金額
7. 上傳匯款轉帳憑證
8. 閱讀及確認同意聲明後,點擊【提交】並等待審批,通過後會即時到帳
*審批會在一個工作天內完成
**入金前需通過身分認證




如何入金?


在【首頁】
1. 點擊【極速買幣】
2. 點擊【銀行卡轉帳】

3. 請按指示和匯款信息進行匯款
4. 完成後點擊【我已匯款,提交轉帳憑證】
5. 添加銀行卡,選擇匯款幣種和輸入匯款金額
6. 上傳匯款轉帳憑證
7. 閱讀及確認同意聲明後,點擊【提交】並等待審批,通過後會即時到帳
*審批會在一個工作天內完成
**入金前需通過身分認證




如何出錢?


在【我的】頁面
1. 點擊我的錢包總額,進入我的資產
2. 點擊【提幣】,選擇 HKD/USD
3. 在底部點擊【出錢】
OR
1. 點擊我的錢包總額,進入我的資產
2. 點擊 HKD/USD 錢包
3. 在底部點擊【出錢】 4. 添加銀行資料和輸入匯款金額
5. 點擊【提交】並等待審批
*到帳時間需要1-3工作天 **出金前需通過身分認證




如何充幣?


在【我的】頁面
1. 點擊我的錢包總額,進入我的資產
2. 點擊【充幣】,選擇需充幣的幣種錢包
3. 在底部點擊【充幣】
4. 點擊【生成地址】即會生成 QR code 和地址
5. 複製該 QR code 或地址到提幣的錢包就可以進行充幣




如何提幣?


在【我的】頁面
1. 點擊我的錢包總額,進入我的資產
2. 點擊【提幣】,選擇需充幣的幣種錢包
3. 在底部點擊【提幣】
4. 輸入地址、數量和備註(如需要)
5. 點擊【確認】後需要輸入谷歌驗證碼
*必須完成谷歌驗證




法幣充值處理時間是?


詳情請參看:
法幣及加密貨幣出入金處理時間




我們支持什麼法幣充值方式?


現時我們只會接受網上銀行轉帳以及FPS轉帳。

我們並不支持任何atm入數紙,現金/支票及任何實體銀行轉帳。





禮品卡

購買實體禮品卡流程(僅限香港地區)


1. 在首頁,選取訂購比特幣紅包
2. 按下下方「訂購比特幣紅包」按鈕
3. 在購買方式一欄選取「實體禮品卡」
4. 請選擇禮品卡的金額,你可選擇50、100、200及500港幣。你亦可按你的需要選擇禮品卡數量
5. 你可使用 FPS 或 Bank 進行轉帳,在確認已付款後,請跟隨指示上傳轉賬截圖
6. 跟隨指示輸入收件人資料、寄件人資料(選填)及留言後,按確認完成訂購




購買虛擬禮品卡流程


1. 在首頁,選取訂購比特幣紅包
2. 按下下方「訂購比特幣紅包」按鈕
3. 在購買方式一欄選取「虛擬禮品卡」
4. 請選擇禮品卡的金額,你可選擇50、100、200及500港幣。你亦可按你的需要選擇禮品卡數量
5. 你可使用 FPS 或 Bank 進行轉帳,在確認已付款後,請跟隨指示上傳轉賬截圖




兌換實體禮品卡流程


簡單3步兌換 Bitcoin Step
Step 1 用手機掃一掃禮品卡背後的 QR code,下載 Kikitrade 應用程式,並用電郵地址/手機號碼登記成爲用戶
Step 2 到 Kikitrade 主頁面點選「訂購比特幣紅包」
Step 3 用硬幣刮開禮品卡背後的銀色長條,輸入獨有的16位兌換碼即可獲得 Bitcoin




兌換虛擬禮品卡流程


1. 在首頁,選取訂購比特幣紅包
2. 輸入神秘密碼換領獎賞





活動

邀請好友流程


1. 到「我的」進入「邀請好友」頁面並分享邀請連結給好友,好友下載 Kikitrade 後,可於「註冊」頁面輸入你的邀請碼
2. 好友成功登入後,準備好護照/香港永久居民身份證可到「我的」進行「身份認證」
詳情請參閱:https://www.kikitrade.com/referral




如何知道更多Kikitrade的活動?


如果你想知道更多關於Kikitrade的活動, 請到【首頁】選取【活動中心】了解更多詳情。





社區

如何在Kikitrade社區發帖?


1.登入后,選取【社區】
2.點擊右下角鉛筆圖案發帖
3.分享你在想什麽,並按建立




如何在Kikitrade社區留言、讚好和分享帖子?


1.登入后,選取【社區】 2.選擇你要留言/讚好/分享的帖子 3.點擊最左的大拇指按讚 4.點擊中間的留言框進行留言 5.點擊最右的分享按鈕與他人分享




如何在Kikitrade社區投票?


1.登入后,選取【社區】
2.選擇右上角的【投票】
3. 選取你要投票的選項,完成投票




如何在Kikitrade社區瀏覽數據?


1.登入後,選取【社區】
2.在上方選取【數據】




如何在Kikitrade瀏覽新聞?


1.登入後,滑至首頁的底部或選取【社區】
2. 選擇上方的【新聞】
3. 選擇頭條





我的錢包

如何查看我的總資產?


1.登入後,選取【我的】 2.點擊我的錢包總額,瀏覽資產估值 3..如要查看現貨資產估值,選取上方的【現貨】 3.如要查看理財資產估值,選取上方的【理財】





安全相關設定

如何設定 2FA 保障資產安全?


先開啟 Kikitrade 後登入您的帳戶,至「我的」頁面,進入「安全相關」,再點擊「谷歌驗證」,開始驗證程序。 第一步:下載 Google Authenticator點擊「前去下載」或從 App Store 或 Google Play 商店搜尋 “Google Authenticator” 下載安裝。
第二步:保存備份密鑰記得妥善保存以下 16 位密鑰,若將來誤刪 Google Authenticator 或遺失手機,可用此密鑰復原驗證。 第三步:開啟 Google Authenticator,輸入 16 位金鑰開啟 Google Authenticator 後點擊右下角的「+」,選擇「輸入設定金鑰」
帳戶:填入方便自己辨識的名稱,如上圖範例: Kikitrade (“登入帳號”)
密鑰:填入前一步備份之 16 位密鑰
填完之後按下「新增」送出。
第四步:啟用 Google 雙重驗證新增完成後可在 Google Authenticator 中看見一組 6 位數驗證碼
回到 Kikitrade 中,將以上 6 位數驗證碼填入至第三欄中,並按下「啟動谷歌驗證」送出

特別注意:此驗證碼為一次性使用,且每 30 秒會變更一次。 恭喜完成谷歌驗證,替自己的帳戶多設了一層保護,保障資產的安全!




如何修改我的密碼?


1.打開Kikitade應用程式,選取【我的】 2 選取【安全相關】後,點擊【修改密碼】 3. 點擊“發送”後,6位數的驗證碼將發送到您的電子郵件地址。
4.輸入6位數的驗證碼以更改密碼 出於安全原因,驗證碼將在30分鐘內失敗。 請勿將驗證碼透露給他人。




如何在Kikitrade APP中激活指紋登錄/人臉ID登錄?


1.打開Kikitade應用程式,選取【我的】 2 選取【安全相關】後,開啓指紋/人臉ID登錄





其他

如何更改語言設定?


1. 打開Kikitrade應用程式,選取【我的】 2. 選取【其他設定】後點擊【語言設定】 3. 選擇 Englsih/ 繁體中文/简体中文後按完成




如何更改匯率設定?


1.打開Kikitade APP,選取【我的】 2. 選取【其他設定】 3. 選擇港元/美元後按完成




如何更改個人頭像?


1. 打開Kikitrade應用程式後,選取【我的】 2. 點擊右上角【編輯】 3. 點擊在頭像旁的箭咀 4. 從相簿選取照片或拍照上傳




如何更改個人暱稱?


1.打開Kikitrade應用程式後,選取【我的】
2. 點擊右上角【編輯】
3. 點擊在暱稱旁的箭咀 4. 編輯暱稱後按保存




如何更改個人簡介?


1.打開Kikitrade應用程式後,選取【我的】
2. 點擊右上角【編輯】
3. 點擊在簡介旁的箭咀 4. 輸入簡介後按保存





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